more should not appear after

2010 June 14, chongqing Chen complain say, he JiGuanShiZhen ping fan in chongqing nanan distract supermarket buy a bottle of minute maid 10 points V drinks, prepare when opening a bottle unexpectedly found the bottle with a dead fly on the inside. Intact fruit juice drink would have dead flies, this let Mr. Chen is very shocked, on the same day will contact the local staff, but until June 21, after repeated call the Coca-Cola company has only after working personnel to negotiate with him, and consultation on fruit, to this, Mr. Chen said very dissatisfied. According to Mr. Chen revealed staff visiting purpose is movedheavenand earth away, and your drink without sincerity to solve the problem.

June 2010 19, guangdong zhongshan million Mr Complaints, he diners bought minute maid 1.25 L fruit orange, when guests to dinner ready to drink, it was found that the bottle has large black impurities and fruit grain metamorphic phenomenon. The next day Mr Find vendors, 000 seller promised that afternoon will have sales staff to handle, however, things past more than 10 days, the Coca-Cola company didn't send men to handle this matter. Million sir twice call the Coca-Cola company, company staff are hung up the telephone, service attitude of difference so that he felt angry.

Although the Coca-Cola company finally offered to in accordance with the provisions of the food safety act to ten times compensation, but fail to accept. Mr Million, Million says Mr Coca-Cola as a large American enterprise in China, and attention shall be paid to the legitimate rights and interests of consumers should not ignore products appear the quality question, problems in ts16949 consumers.

The editor thinks, enterprises of China face of consumer complaints should embrace gratitude mentality, is of consumer complaints pointed out their product or service to existing problems, for the long-term development of the enterprise opened a and a door. Food safety problems difficult to avoid, the key is the enterprise to face the attitude of the problem, the enterprise dealing with complaints of the process is also the social responsibility of enterprise demonstration process, efficiently resolve complaints is to maintain an important means of enterprise brand image, deal with a complaint positive values than advertisement publicity function wants tall. Although profit of the enterprise is instinct, but the enterprise more shall be responsible for the quality of products, don't take the people's health as a problem of food in the funerary.